Etiquette & Policies

CANCELLATION POLICY

3 hour advance notice is required when canceling a massage appointment. This allows the opportunity for someone else to schedule an appointment.

NO-SHOWS

Anyone who fails to show up for a scheduled massage and does not provide 3 hours cancellation notice or a phone call will be considered a “no-show” and future appointment requests may be declined.

LATE ARRIVALS

Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

ARRIVAL

We recommend that you plan to arrive 5 minutes prior to your first scheduled appointment. This allows us to have a discussion with you about your treatment expectations. Please understand that late arrivals will not receive an extension of scheduled treatments.

ADVANCED BOOKINGS

We highly recommend booking your treatment in advance to ensure that your preferred time and service are available.

CELLULAR TELEPHONE

Noise pollution adds to our everyday stress. In order to ensure tranquility and relaxation, we request you to kindly turn off your cell phone in our lobby.

CLEANLINESS

Sterilization and sanitization of our equipment take place after every service and treatment.

HEALTH CONDITIONS

Please advise us of any health conditions, allergies, or injuries, which could affect your treatment when making your reservation.

PREGNANCY

We have specially designed treatments for expectant mothers. Please only schedule for prenatal once you are further than 12 weeks.

PACKAGES

Information on customized packages are available and can be discussed at your initial appointment.

SCENT- FREE

For the comfort of all our office guests, please refrain from wearing products scented with perfume or cologne.

GROUPON

In case of a no show-no call on a Groupon. The voucher will be redeemed.

Please put the CELL PHONE NUMBER and email that you check often in case I need to get a hold of you prior to your service.

Groupon’s are one per person. Please do not buy more than one.

I am a solo therapist so I am unable to accommodate more than one client at a time.

I am now located at 230 collingwood #150

Please call only if you will be late 734-531-8259

At 15 minutes past your appointment if you have not arrived or called I will close down and if you are my last client I will leave.

Maithaiyoga@gmail.com

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